FAQs & Policies
How do I order?
1. Order a sizing kit to get your perfect nail sizes. This is required for all first time clients and anytime you’re trying a new shape. Once you have your nail sizes, you’re ready to order!
2. Send me a DM via Instagram (@SabbyHeartsNails) or email me so we can go over your design request. I'll confirm your design level and then guide you to the correct checkout option. Any nail orders placed without a consultation will be cancelled.
3. Sizing kits and pre-designed sets can be ordered anytime without a consultation.
How do I get my nail sizes?
You'll need a sizing kit to get your perfect fit! Each kit comes with one of every size so you can see what fits best. Each shape requires its own sizing kit as not all shapes are the same fit.
What comes with my order?
Every nail order comes with a complimentary prep kit which includes everything you need to apply and remove your set; cuticle stick, buffer block, alcohol prep pad, mini file, and nail glue. I also include printed step-by-step application and removal instructions PLUS some fun little freebies to make unboxing extra special!
How do I apply my nails?
Nail application is simple! Just follow the steps below:
1. Gently push back cuticles with cuticle stick
2. File natural nails and buff the nail bed to remove any shine
3. Wipe each nail with the provide alcohol prep pad to remove dust and oil. This will dehydrate the nails and allow a better adherence.
4. Make sure the press on nail fits properly before applying the glue. If needed, file the sidewalls or cuticle area of the nails to get a perfect fit.
5. Next, apply a dot of glue to your natural nail bed. Using the glue tip, spread the glue over the entire natural nail. Do not apply too close to the cuticle area. Now, apply a small dot of glue on the press on nail.
6. At a 45 degree angle, place nail towards cuticle area. Hold and press for 10-15 seconds. Repeat for each nail.
7. Avoid washing hands for an hour to allow glue to set.
8. Now you're ready to rock your custom set from SabbyHeartsNails! Don't forget to send me a nail pic!
How do I remove my nails?
Ready to remove your press on nails? No worries! Follow the steps below:
1. Soak your nails in a small bowl with VERY warm soapy water, made with a few drops of dish soap and your oil of choice. Allow your nails to soak for 10-15 minutes.
2. Move the press on nails back and forth to see if they have loosened. Do not pop your nails off if they are not ready! It can cause damage to the natural nail.
3. If your nails are still not able to remove, then apply some cuticle oil to the area beneath the press on nail. Allow the oil to soak for a few minutes before trying again.
4. Use the pointed end of the cuticle pusher to get underneath the nail and gently wedge it away from the natural nail.
5. Once nails are removed, buff off any leftover glue residue on your natural nails, wipe with alcohol.
6. Buff/file off the glue residue on the press on nails and wipe clean with alcohol so they are ready to be reused for future wears.
7. Lastly, apply cuticle oil and hand lotion to restore moisture!
Can I reuse my nails?
YES! My press on nails are 100% reusable and can last for years if you take care of them and store them properly. Even better- you can mix and match nails from different sets to create a whole new look. It's a fun, easy way to reuse them and keep your nails looking fab!
What products are used to create my nails?
All nail sets are made with 100% gel products. This includes the nail tips and polishes, giving that salon finish at home.
How long are processing times?
Processing times are 10-15 business days excluding weekends. Need it sooner? Rush order options are available!
Please note: processing time is separate from shipping time. Shipping rates and delivery time frames begin after your order has been completed and shipped, not during processing.
Policies
All sales are final. No refunds or exchanges unless SabbyHeartsNails is at fault.
Sizing kits are required before placing your first order. Nail sizing is your responsibility. Please be sure to follow the sizing kit instructions to size correctly.
You must contact me FIRST via Instagram or email before placing your order for a brief consultation. Orders placed without consultation will be canceled. Sizing kits and pre-designed sets can be ordered any time without contacting me.
SabbyHeartsNails is not responsible for your package once its shipped and in route.
Processing times are 10-15 business days (excluding weekends).
If you have any questions, feel free to message me!